Reservations

If you have made a reservation, please arrive 30 minutes prior to your scheduled time to:

• Sign waivers

• Provide a copy of your driver’s license

• Watch our safety video

• Ask any questions you may have

Running Late?

If you are going to be late, please call us right away and speak with a staff member. Missing your reservation time without contacting us may be considered a no-call/no-show, which results in no refund.
If you make the effort to contact us, we will do our very best to work with you to adjust your reservation if possible.

Cancellations

• Cancellations made at least 24 hours in advance will receive a Cadillac ATV Rentals gift card (no expiration) or the option to reschedule.

• Cancellations made less than 24 hours before your reservation may result in no compensation.

• If you do not call and miss your reservation, you will be considered a no-call/no-show and will not receive any refund or credit.

Time Zone Reminder

Please make sure your watch or phone is set to Michigan Time (EST). Many of our guests travel from different time zones, which can cause missed reservations — especially during peak vacation times when we are fully booked.

Large Groups

For the best experience, large groups should avoid holidays and Saturdays in July and August, when trail traffic is at its peak.

Cancellation & Weather Policy

• Rentals operate in the rain. If possible, we will work with you to reschedule.

• If weather conditions are deemed unsafe by us or the DNR, we will cancel your rental and issue a full refund.